Free delivery to EU countries, Norway and Switzerland! (for orders with doors)
In case when the ordered item is a prefabricated product (sliding system, accessories), customers have the right to withdraw from the sales contract within 14 days without stating a reason. The cost of direct return of goods are covered by the customer (unless renodoors.eu previously agreed to pay them).
In case when the ordered item is a non-prefabricated product, e.g. the door, the above right to withdraw from the contract is not available to the customer.
To enable us to process your complaint as quickly as possible, please first contact our customer service by using the form below.
In case of cancellation of the order by the Customer, the Customer is obliged to return the goods to the following address:
Reno sp. z o.o.
ul. Nadrzeczna 48
05-462 Wiązowna, Poland
The shipment must include a withdrawal form, which can be downloaded at the bottom of this page.
Before submitting a complaint, we ask you to carefully read the information on the characteristics of our products.
All our doors are individually manufactured. Each door is the result of a craftsperson's work with natural materials. Raw materials such as wood and rattan have their own unique characteristics that cannot be fully standardised. Certain differences in appearance or structure that may appear to be imperfections are in fact the result of natural processes in the wood/rattan and are evidence of their authenticity.
We therefore recommend that you familiarise yourself with our production standards. They will help you better understand the characteristics of handcrafted doors and make it easier to assess whether the observed differences in appearance are natural material properties or may constitute grounds for a complaint.
However, if the product has defects or is damaged, please submit a complaint.
To enable us to process your complaint as quickly as possible, please first contact our customer service using the form below.
The complaint will be processed within a maximum of 14 days from the date on which the complaint request is received.
The administrator of personal data provided via the form is Reno Sp. z o.o., with its registered office in Wiązowna, Poland. Personal data is processed for the purpose of handling a complaint or return. Detailed information on the processing of the personal data provided can be found in the Privacy Policy.