Shipping

Order processing time

The processing time is calculated in working days from the date on which full payment is credited until the day the shipment is handed over to the carrier.

The processing time for an order containing doors is as follows:

a) standard doors, available directly in the online shop:

• 8 weeks – for widths up to 120 cm and heights up to 230 cm (inclusive),
• 10 weeks – for heights above 230 cm.

b) doors made to individual order and not available directly in the shop:

• 12 weeks – for non-standard size, colour or model.

The processing time for an order containing only sliding door systems or accessories is 2–4 working days. Selected products may have a longer processing time. Information on the processing time for each product can be found on the product page.

Important: The order processing time does not include the holiday period from 23 December to 6 January, the first two weeks of August, or statutory public holidays in Poland.

Shipping destinations

We deliver all EU countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden, also Norway.

Shipping costs

Sliding doors & furniture

Delivery of sliding doors and furniture is free of charge.

Accessories & sliding systems

If the order contains only sliding systems or accessories, the following shipping costs apply:

• €20 – door handles, locks, small accessories,
• €50 – sliding door systems, large accessories.

Shipping process

Shipping is carried out in cooperation with the courier companies DPD, DHL and Ambro Express.

Once your order has been dispatched, you will receive an email with the reference number and a link to track your shipment.

Important: To change the delivery date or time, please contact the courier directly using the shipment number.

Acceptance of bulky goods shipment (door)

1. Before accepting the shipment – check the package in the presence of the courier

a) if the packaging is damaged (e.g. torn tape, dents, damaged corners and edges):

• complete a damage report together with the courier,
• refuse to accept the package, noting the damage.

b) if the packaging is undamaged:

• take photos of the packaged shipment,
• accept the shipment and, if possible, check the contents in the presence of the courier.

Note: As soon as the courier has handed over the package, you assume responsibility for it. Mechanical damage that occurs after acceptance is not covered by the guarantee.

2. After the courier has left – unpack and check

a) carefully check the contents of the shipment within 1–2 days.

b) If you find that the product is damaged:

• take photos of the damage,
• contact the carrier within 7 days of receipt to have a damage report prepared. This is necessary to submit an effective transport insurance claim.

Note: You, not the installer, are responsible for checking the condition of the shipment and its contents after delivery.