effective from September 1, 2019 (as amended)
These regulations (hereinafter referred to as “Regulations”) are made in accordance to applicable law provisions of the following acts: Act of July 18, 2002 on the Provision of Electronic Services (Journal of Laws of 2002, No. 144, item 1204, as amended), Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827, as amended), Act of 23 April 1964 - Civil Code (Journal of Laws No. 16, item 93, as amended) and the Act of March 6, 2018 on the Central Register and Information on Economic Activity and the Information Point for Entrepreneurs (Journal of Laws of 2018, item 647, as amended). It was provided free of charge to the service recipient before the conclusion of the contract for the provision of electronic services in a way that enables the acquisition, reproduction and recording of its content using the ICT system used by the service recipient. The service recipient is not bound by the provisions of the Regulations that were not made available to him in the manner specified above.
The Regulations define in particular the types and scope and the conditions of the services provided electronically, as well as the conditions for the conclusion and termination of contracts.
The Regulations specify the rules for the service provider to carry out commercial activities via the online shop, including rules for placing orders, rules for concluding distance sales contracts, rules for paying prices for purchased products and services by Customers and the related return as well as rules for the delivery of parcels to recipients, rules for the reporting of complaints and rules for their consideration by the service provider, as well as rules regarding the right to withdraw from the contract.
The service provider undertakes to provide electronic services and to conduct commercial activities in accordance with the provisions of the Regulations, the Act of April 23, 1964 – Civil Code (Journal of Laws No. 16, item 93, as amended), the Act of July 18, 2002 on the Provision of Electronic Services (Journal of Laws No. 144, Item 1204) and the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, Item 827). All provisions of the Regulations which are less favourable to the Consumer than the provisions of the above-mentioned legal acts are void, and the provisions of the corresponding legal acts apply in their place.
To ensure the security of the messages and data transmitted in connection with the provision of electronic services, the service provider takes the technical and organizational measures appropriate to the degree of risk. In particular, this includes measures to prevent personal data that are transmitted in connection with the provision of services from being accessed and changed by unauthorized persons. The service provider ensures the security of data transmission using the SSL protocol (Secure Socket Layer).
The Regulations apply only to legal relationships established by the parties after the date of its entry into force.
1. The renodoors.eu online store accessible at https://www.renodoors.eu/ is operated by Reno, a limited liability company based at ul. Równa 1, 05-462 Majdan, Poland, listed in the Register of Entrepreneurs maintained by the District Court of the Warsaw Capital, 14th Commercial Department – National Court Register, under KRS number: 0000506381, NIP: 9880293914, REGON: 02240412800000, share capital of PLN 10,000 (ten thousand zloty 00 / 100) paid in full.
2. Contact with Reno sp. z o.o. is possible via the following communication channels:
a) e-mail: support@renodoors.eu
b) via the contact form on the contact page
c) in writing to the following address: Reno sp. z o.o., ul. Równa 1, 05-462 Majdan, Poland.
3. With the exception of clearly separated provisions, the Regulations are addressed to Consumers.
4. The Store can be used 7 days a week and 24 hours a day, provided the IT system available to the Customer meets the following minimum technical requirements:
a) operating system: Windows, Linux or Mac OSX,
b) processor: 1 GHz,
c) RAM memory: 1 GB
d) hard disk: 8 GB free space
e) graphics card: 256MB memory, supports 1024 × 768 resolution,
f) keyboard, mouse,
g) Internet connection with minimum throughput: download 512 kbit/s, upload 128 kbit/s,
h) web browser with Java Script support: IE (from version 7.0), Microsoft Edge, Google Chrome (from version 13.0), Mozilla Firefox (from version 10.0), Opera, Safari,
i) an active e-mail account (e-mail).
Whenever the terms listed below are used in the Regulations, they are to be understood as:
1. renodoors.eu – Reno sp zo.o. based at ul. Równa 1, 05-462 Majdan, Poland, registered in the Register of Entrepreneurs, managed by the District Court of the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register, under KRS number: 0000506381, NIP: 9880293914, REGON: 02240412800000, share capital of PLN 10,000 (ten thousand zloty 00 / 100) paid in full.
2. Store – operating at https://www.renodoors.eu/ website, through which the Customer can submit renodoors.eu offers for purchasing the Goods presented in the Store.
3. Customer – a natural person with full or limited legal capacity, whereby if this person is under 18 years of age, the consent of their legal representative is required to carry out activities in the Store, a legal person or an organizational unit without legal personality to which the law grants legal capacity, using the Store.
4. Consumers – a natural person who concludes a legal transaction with an entrepreneur not directly related to his business or professional activity, as well as a natural person who concludes a contract directly related to his business activity, when the content of this contract shows that it is not of a professional nature for him, resulting in particular from the subject of its business activity, made available based on the provisions on the Central Register and Information on Economic Activity.
5. Entrepreneur – a natural person, a legal person or an organizational unit without legal personality, to whom the law confers legal capacity in the meaning of art. 431 of the Civil Code, the Customer who concludes a legal transaction with renodoors.eu that is directly related to his business or professional activity, excluding a natural person, concluding a contract directly related to his business activity, when the content of this contract shows that he has no professional nature, resulting in particular from the subject of its business activity, made available based on the provisions on the Central Register and Information on Economic Activity.
6. Order – a declaration of intent submitted by the Customer via the Store, which represents an offer to renodoors.eu to conclude a distance selling contract via the Store.
7. Delivery time – the estimated time from the moment of placing the order by the Customer on renodoors.eu website, until the moment of manufacturing (in the case of non-prefabricated Goods) and completing the subject of the Order, and then forwarding it for delivery to the Customer.
8. Business days – Weekdays from Monday to Friday, excluding public holidays as defined by the Act of January 18, 1951 on public holidays (Journal of Laws No. 4, item 28).
9. Goods – a movable item that is presented in the Store and can be the subject of the Order.
10. Newsletter – an electronic newsletter sent by renodoors.eu with commercial information about new goods, promotions, and services.
11. Civil Code – Act of April 23, 1964 – Civil Code (Journal of Laws of 2014, item 121).
12. Price – expressed in EUR remuneration of renodoors.eu for the production and sale of the Goods, including taxes, excluding cost related to possible customs duties and shipping costs.
1. renodoors.eu offers electronic services that enable the Customer in particular to browse the range of products in the Store, place orders there and send individual inquiries about the Goods. Placing an Order is possible without having to create an account in the Store.
2. If the Customer decides to create an account in the Store, renodoors.eu also provides the Customer with an electronic service consisting of creating and maintaining an account in the Store. The account stores the Customer's data and the history of orders placed by him in the Store. The Customer logs in to the Account using his e-mail address and a password defined by him.
3. Creating an account in the Store is done by completing and sending the registration form using the automatic mechanism of the Store. By submitting the registration form, an agreement for maintaining an account in the Store is concluded between the Customer and the Seller. The contract is concluded for an indefinite period, and the Customer may terminate this contract with immediate effect at any time by requesting the deletion of the account.
4. Services are provided electronically to the Customer free of charge. However, purchase contracts concluded via the Store are payable.
5. The customer is obliged to:
a) use the Store in a manner that is in accordance with generally applicable law and the provisions of the Regulations,
b) use the Store in good manner and with respect for the personal rights of others,
c) do not provide or transmit illegal content,
d) use the Store in such a way that its functionality is not impaired,
e) use all content published in the Store for personal use only,
f) do not take actions consisting of sending or placing unwanted commercial information (spam) within the Store.
1. The information on the Goods contained in the Store constitutes an invitation to the Customer to conclude a contract within the meaning of art. 71st of the Civil Code. With the Order, the Customer submits an offer to conclude a contract in the meaning of art. 661 1 of the Civil Code, the subject of which is the purchase of Goods for a fee.
2. The order is placed via the website https://www.renodoors.eu and then in turn:
a) select from the products available in the Store, which are displayed in the form of a digital file, and then in the case of non-prefabricated Goods also specify the individual parameters, in particular the size, colour, quantity (in pieces) of the ordered goods, and if necessary, provide other detailed information that is required to correctly place an Order,
b) click the “Add to Cart” button,
c) repeat the activities if the Order is to include more than one product,
d) after selecting all the Goods to be included in the Order, go to the “Order” section,
e) enter the contact details for the delivery of the object of the Order: first and last name, delivery address, telephone number, email address,
f) enter the invoice data if the invoice is to be issued,
g) enter the e-mail address to which the Order confirmation should be sent,
h) the customer has read and accepted the terms and conditions by ticking the appropriate box before completing the Order. The lack of acceptance of the Regulations prevents the successful submission of the Order,
i) the Customer consent to the processing of his personal data, which are necessary for the processing of the Order, by ticking the appropriate box before finalizing the Order. The express consent to the processing of personal data is voluntary, but the lack of consent to the processing of data prevents the successful submission of the Order,
j) click the “Buy and Pay” button. By clicking the button, the Order is placed, which, if the Order is confirmed by renodoors.eu, entails the obligation to pay.
3. Until the completion of the Order submission procedure, the customer has the right to modify the Order.
4. Information about the total value of the Order, which is displayed on the page with the button to place the order, includes the full price of the ordered Goods, excluding shipping costs, the amount of which depends on the quantity and type of products selected by the Customer.
5. The customer has the right to place an Order for one or more goods. However, renodoors.eu reserves the right to limit the maximum number of Goods that can be included in one Order.
6. renodoors.eu reserves the right to split the Order into two or more parts if the Order includes Goods from different product categories. In each part of the Order will then require a separate confirmation from the Customer and an indication of the detailed method of execution.
7. Pursuant to paragraph 6, renodoors.eu reserves the right to deliver the ordered Goods from various product categories divided into parts in separate shipments and at other times depending on the availability of the Goods and the time necessary for its production, which will involve the need for the Customer to incur delivery costs depending on the number of packages prepared for shipment, about which the Customer will be informed by renodoors.eu before concluding the sales contract.
8. After the Order has been placed, renodoors.eu will send an acknowledgment of receipt to the Customer’s email address. Confirmation of receipt of the Order does not constitute acceptance of the Order for execution.
9. A confirmation of acceptance of the Order will be sent to the Customer’s email address within 14 days of placing the Order. The confirmation of acceptance of the Order for execution is a declaration of acceptance of the offer referred to in paragraph 1. Upon receipt of the confirmation by the Customer, a purchase contract for the Goods is concluded.
10. If it is not possible to complete the Order in whole or in part, renodoors.eu will inform the Customer of this by email. In this case, renodoors.eu can propose to the customer:
a) cancellation of the entire Order (if this option is selected, renodoors.eu will be exempt from the Order),
b) cancellation of part of the Order (if this option is selected, renodoors.eu will be exempt from executing the cancelled part of the Order),
c) splitting the Order and arranging a new date for the execution of a part of the Order that cannot be completed within the agreed time (if this option is selected, renodoors.eu will be exempt from the execution of a part of the order within the agreed time). renodoors.eu undertakes to bear the shipping costs of a part of the Order for which a new delivery date has been agreed.
11. The customer is obliged to pay the price in the amount specified in paragraph 4 within 7 days after the conclusion of the contract for the sale of the Goods using one of the following payment methods:
a) by bank transfer to the following bank account number renodoors.eu: PL68 1140 2105 0000 2617 1100 1002,
b) via an external payment system after entering the data required by the system.
12. Payments with an external payment system are made via an external accounting system and on terms agreed by the operator.
13. If the Customer does not pay renodoors.eu the price within the time limit referred to in section preceding, renodoors.eu reserves the right to cancel the entire Order (renodoors.eu will be released from the Order).
14. Along with the confirmation of the acceptance of the Order, renodoors.eu will provide the Customer free of charge, in a manner that allows for the acquisition, sharing, reproduction, recording, and protection of their content, the Regulations, and the template form of the declaration of withdrawal from the contract by sending them to customers e-mail address in *.pdf format, and will also send an instruction on the right to withdraw from the contract.
15. The provision of electronic services by renodoors.eu within the scope of enabling Customers to order Goods is free of charge and is of a one-off nature. The service is terminated immediately after the Order is completed by renodoors.eu or after the placing of an order has been terminated by the Customer.
16. By placing an Order, the Customer agrees that renodoors.eu issues and passes on invoices in electronic form. The consent is equivalent to a resignation from receiving paper invoices.
17. renodoors.eu points out that due to the specificity of the materials used for the manufacture of the Goods, especially the door (pine wood with knots, natural bumps and discolourations, etc.), there may be texture and colour differences especially due to the Customer monitor settings.
18. Promotions cannot be combined with other promotions and voucher codes, unless otherwise specified in the regulations of individual promotions.
1. The prices of Goods in the Store are given in EUR, they include taxes, do not include the costs of any custom duties and delivery costs.
2. Shipping costs depend on the number and type of Goods ordered and are always provided in the Store when placing the Order, also immediately before and at the time of confirming the Order (by clicking the “Buy and pay” button).
3. Information about the price of the Goods in the shopping cart and their main features can be seen in the “Order” section available immediately before the Customer places an Order with the obligation to pay, constitute the information about the total price including taxes, shipping costs and all other costs. This is information about the final and binding price of the Customer.
4. renodoors.eu reserves the right that the prices stated in the Store are only valid for orders placed via the Store. The prices of the Goods offered in the physical store may vary.
5. Prices are subject to change. However, a price change does not affect Orders placed before the price change came into effect.
1. The subject of the Order can be delivered on the territory of the EU member states, also Norway, UK, and Switzerland. We do not deliver to German island destinations. In this case, the customer should provide an address on the mainland and pick it up himself at the specified location. When shipping to UK and Switzerland, both VAT and customs duties are paid by the customer.
2. The subject of the Order can be delivered via one of the postal operators or couriers who serve renodoors.eu. In order to receive the object of the Order, an identification document is required.
3. The ordered item is delivered on a Working Day.
4. Shipping costs may depend on the postal operator’s current payment schedule at the time of the Order, through which the object of the Order is to be delivered. renodoors.eu will inform the Customer about the shipping costs in the manner mentioned in point 5 paragraph 3.
5. Buyer pays the shipping costs.
6. The Order Processing time is counted from the date of receipt of payment by renodoors.eu. In the case of sliding door purchases, the Order Processing Time does not exceed the date given on the website renodoors.eu, or the date provided after placing an individual order. The Order Processing Time does not include the Christmas period from December 23rd to January 6th, the first two weeks of August and public holidays in Poland.
7. Depending on the individual agreement of the parties, the processing time of the order can be extended or shortened.
8. If the Order Processing Time is exceeded by 1 week from the date specified in paragraph 6, renodoors.eu will compensate the Customer for the delay in the amount of €40 if the delay is due to reasons for which renodoors.eu is responsible. Exceeding the processing time by another week will result in additional compensation of €40, while the amount of the compensation cannot exceed €80. The right to compensation does not apply to doors that were purchased at a promotional price.
9. The Customer will be informed by email about the status of the Order.
10. To enable communication between the Customer and the courier service, it is necessary to provide a mobile phone number when ordering or to send a mobile phone number by email to the following address: support@renodoors.eu.
11. When the order is ready for dispatch, the customer receives a link to track the dispatch route and the planned delivery date. If the Customer cannot pick up the package within the suggested time, he is obliged to contact us at the following email address: support@renodoors.eu. It is possible to postpone the delivery date once by another week.
12. If the courier does not find the customer at the previously agreed time and place, the Customer bears the costs of the re-delivery in the amount of €150.
13. If the package does not reach the customer within 14 days after receiving the order shipping confirmation, please contact renodoors.eu immediately.
14. The warranty does not apply if the product is affected by mechanical damage as of external origin. Therefore, each time before collecting a package from the courier, check the condition of the packaging (whether it has been damaged during transport). In the event when the packaging shows signs of damage, e.g. tapes are broken or damaged, you should refuse to accept the package and prepare a damage report in the presence of the courier and immediately contact renodoors.eu. Failure to check the package on delivery may result in the refusal to consider any claims of the Customer for damage or theft of the shipment during transport, if the damage could have occurred while the package was already at the customer's.
15. In the event of a complaint about delivery, the customer should fill out the form available from the courier.
16. If the refusal of acceptance and the related complaint about errors made by the customer when ordering (wrong colour or size of the door; wrongly chosen handle), the customer bears the cost of the re-delivery in the amount of €150.
17. renodoors.eu does not incur the costs associated with the assembly agreed with an external company. The door is intended for self-assembly.
1. renodoors.eu undertakes to provide the Customer with Goods without physical and legal defects. renodoors.eu is liable for defects in the Goods in accordance with the provisions of the Civil Code. None of the provisions of the Regulations limit the Customer’s rights under the law generally applicable on the territory of the Republic of Poland.
2. Each time after receiving the package from the courier, it is necessary to check the quality of the product and the compliance of the order with the package. Any deficiencies and defects (damage) should be immediately reported to renodoors.eu. Subsequent reporting of damage without inspection of the door upon delivery may result in the refusal to accept the complaint, if the damage could have occurred while the door was already at the customer's.
3. The complaint can be submitted by the Customer:
a) via the complaint form at: https://www.renodoors.eu/returns/
b) in writing to the following address: Reno sp. z o.o., ul. Równa 1, 05-462 Majdan, Poland.
4. The complaint should contain in particular: first and last name, correspondence address and e-mail address as well as the name of the rejected Goods, the date of their purchase and a detailed description of the deficiency of the rejected goods together with the date of detection and the preferred way of informing the Customer on how to deal with the complaint. Proof of purchase of the Goods must be enclosed with the complaint.
5. In the complaint, the Customer should also provide a statement of the preferred way to solve the problem in the event of a positive review of the complaint by renodoors.eu. The Customer can request the elimination of a defect in the Goods or the replacement with defect-free Goods. If the defect complained about has already been remedied or the Goods have been replaced by one free of this fault, the Customer can also request a price reduction or submit a declaration of withdrawal from the contract, provided that:
a) the reduced price should remain in reasonable proportion to the price resulting from the contract, in which the value of the defective Goods corresponds to the value of the Goods without defects,
b) the Customer is not entitled to withdraw from the contract if the defect in the Goods is insignificant.
6. If the Customer is a Consumer, he may also, instead of the removal of the defect proposed by renodoors.eu, request the replacement of the product with a product free from defects, or instead of the replacement of the product with a non-defective one proposed by renodoors.eu, demand that the defect be removed, unless bringing the Goods into compliance with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by renodoors.eu. When assessing the additional costs, the value of the defect-free goods, the type and significance of the detected defect are considered, as well as the inconvenience to which the Customer would otherwise be exposed.
7. In the event when the consideration of a complaint requires the delivery of defective Goods to renodoors.eu, both parties agree on the type of delivery.
8. renodoors.eu will examine and process the complaint immediately, but at the latest within 14 days from the delivery of the notification. The Customer will be informed about the method of considering the complaint in accordance with the data indicated in the complaint.
9. In the event of any missing information in the complaint, renodoors.eu will ask the Customer to complete them.
1. renodoors.eu informs that after processing the complaint, the applicant has the right to use out-of-court methods of dealing with complaints and pursuing claims. To this end, the applicant may in particular use one of the alternative methods of settling domestic and cross-border consumer disputes (ADR), including mediation, arbitration, proceedings before a Board of Appeal or Arbitration, or the Online Dispute Resolution platform (ODR).
2. Detailed information on out-of-court methods of settling disputes and pursuing claims, as well as how to access these procedures is available at the registered office and on the website of the European Consumer Center operating in the reporting country. The European Consumer Center (Clearing House) supports the notifier in forwarding cross-border complaints to the corresponding ADR system in the country of renodoors.eu.
3. The applicant can also use the Online Dispute Resolution (ODR) platform. This platform is an access point for consumers and businesses seeking out-of-court dispute resolution. It is an interactive website that can be accessed electronically and free of charge in all official EU languages and is available at the following address: http://ec.europa.eu/consumers/odr/.
4. The use of all out-of-court complaint and redress methods is voluntary and can take place if one of the parties agrees.
1. Subject to paragraph 2 et seq., Goods sold by renodoors.eu for which the delivery time exceeds 48 hours, in particular doors, are not prefabricated items, manufactured according to the Customer's specifications and serving to satisfy his individual needs within the meaning of Art. 38 point 3 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827). They are unique items, manufactured according to the individual wishes and guidelines of the customer, not being the subject of mass trading. Therefore, the Customer is not entitled to withdraw from the contract, the subject of which are the above-mentioned Goods.
2. In the event when the subject of the Order is a product that is not a non-prefabricated Good within the meaning of paragraph 1, the Customer who is a Consumer can within 100 days without giving any reason and without costs, with the exception of the direct return costs (unless renodoors.eu has agreed to pay them), withdraw from the contract concluded with renodoors.eu.
3. The cancellation period is a hundred days from the day on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last ordered item.
4. In order to exercise your right of withdrawal, you must provide us (Reno sp z o.o., ul. Równa 1, 05-462 Majdan, Poland, support@renodoors.eu) with a clear statement (e.g. a letter sent by post, fax or email) about your decision to withdraw from this contract. You can also electronically fill out and submit the declaration on our website. If you make use of this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by email).
5. To meet the cancellation deadline, it is sufficient to send your notification regarding your exercise of the right of cancellation before the cancellation period expires.
6. In the event of withdrawal by the Customer from the contract, the contract is considered void.
7. If the Customer submits a declaration of withdrawal from the contract before accepting his offer by renodors.eu, the offer ceases to be binding
8. If you cancel this contract, we will return all payments we have received from you, (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.
9. For the repayment referred to in the paragraph preceding, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you.
10. We can refuse the repayment until we have received the Goods back or until you have provided proof that you have returned the Goods, whichever is the earlier.
11. In the event of withdrawal by the Customer from the contract, the Customer is obliged to return the Goods to the following address:
Reno sp. z o.o.
ul. Równa 1
05-462 Majdan, Poland
12. Fulfillment of the obligation referred to in sec. 11, will take place immediately, but not later than within 14 days from the date on which the Customer withdrew from the contract, unless renodoors.eu offers to pick up the Goods itself. To meet the deadline, it is enough to send back the Goods before its expiry.
13. You only have to pay for any loss in value of the Goods if this loss in value is due to handling of the Goods that is not necessary for checking the nature, properties and functionality of the Goods.
14. The Customer exercising the right of withdrawal undertakes each time, before shipment to renodoors.eu , to safely prepare the Goods for transport.
15. If you finance this contract with a loan and later revoke it, you are no longer bound to the loan contract, provided that both contracts form an economic unit. This is particularly to be assumed if we are your lender at the same time or if your lender makes use of our participation in order to finance it. If the loan has already flowed to us when the cancellation takes effect, your lender will enter into a rights and obligations under the financed contract in relation to you regarding the legal consequences of the cancellation or return. The latter does not apply if the present contract deals with the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).
16. If you want to avoid a contractual obligation as much as possible, make use of your right of withdrawal and also cancel the loan contract if you also have a right of withdrawal.
1. If the Customer, or any other entity using the Store, orders a Newsletter, their personal data will be processed by renodoors.eu for this purpose.
2. The Newsletter is only sent to those entities that have subscribed to the Newsletter by ticking the appropriate box when ordering or entering their email address on the Store's website in the appropriate section. Subscribing to the newsletter is tantamount to agreeing to receive at the provided email address commercial information within the means of art. 9 of the Act of July 18, 2002 on the Provision of Electronic Services (Journal of Laws No. 144, item 1204).
3. The Newsletter contains in particular information about the offer of renodoors.eu, current promotions and products from renodoors.eu. The Newsletter is sent free of charge.
4. The entity that has already subscribed to the Newsletter can withdraw from the service at any time without stating reasons and at no cost. For this purpose, he should use the link placed in the footer of every message of the Newsletter. You can also cancel the service by sending cancellation information to the following email address: support@renodoors.eu.
1. The rules regarding the processing of personal data can be found in the Privacy Policy at the address: https://www.renodoors.eu/page/privacy-policy/.
2. The rules regarding the use of cookies can be found in the Cookie Policy at: https://www.renodoors.eu/page/cookies-policy/.
1. On the Reno sp.zo.o. website and via the Typeform form, a rating system is made available to customers, both in a descriptive and graphic form (by posting photos from the realization), which is used to exchange subjective opinions about the course of the transaction and the implementation of the contract.
2. The customer may post an opinion on the website or by completing the online form within no more than 365 days from the date of conclusion of the contract, i.e. from the date and time of its conclusion.
3. The rating in the descriptive form can be either recommending the purchase or not recommending the purchase.
4. The content of the ratings and answers is public information, available to all visitors to the website.
5. Ratings and answers should be consistent with the actual course of the transaction and may not include:
a) profanity, obscene, pornographic or inciting to spread hatred, racism, xenophobia,
b) contact details or logins of Users,
c) website addresses or advertising content.
6. The Company reserves the right to remove or block the possibility of issuing them in justified cases when:
a) they violate the provisions of the Regulations,
b) have been issued by mistake, if their content clearly indicates a mistake,
c) the content of the rating clearly indicates a mistake as to its type,
d) the content of the rating contains characters that make it illegible, but this does not apply to special characters appropriate for the language in which the rating was issued,
e) they violate applicable law, decency or violates religious feelings,
f) they violate patent rights, copyrights, trade secrets or other intellectual property rights or personal data protection law,
g) are copied in whole or in part from other Users, the manufacturer of the reviewed Goods or from other available sources.
7. Customers have the option of posting reviews regarding the product, including its advantages and disadvantages. They are presented in the "Reviews" tab.
8. Published reviews are subjective assessments of customers. Customers are responsible for the content of their statements in these reviews.
9. The Customer's review may not violate applicable law, including the rights of third parties - in particular, it may not be defamatory, infringe personal rights or constitute an act of unfair competition.
10. By posting a review, the Customer agrees to its free use by the Company or other entities cooperating with the Company on the basis of separate agreements, as well as its modification in the above-mentioned scope.
11. By including photos of the purchased goods in the content of the review, the Customer grants the Company a free, perpetual and non-exclusive license, valid without exceptions in every country and region.
12. Under the license, the Company has the right to:
a) hosting, reproducing, disseminating, transferring and using user content,
b) publishing, publicly presenting and displaying user content,
c) changing the user's content, e.g. by reformulating or translating it.
1. When ordering colour samples, the Customer is obliged to provide the data necessary for the shipment - name, surname, delivery address, e-mail address and telephone number.
2. If the Customer, after ordering colour samples, decides to buy a door in the online Store, he is entitled to a one-time refund of the cost of the ordered samples, but not more than €15. The condition for receiving a refund is to provide, when ordering the door, the same invoice data as when ordering samples.
3. The one-off use of the procedure of refunding the cost of ordered samples means that the same Customer with the same personal data cannot claim a refund for the next ordered samples. The above means that even a change of the e-mail address or delivery address, assuming that the order is made by the same person, will not result in the Store's implementation of the refund procedure for these additional samples. The Store reserves the right to contact the Customer placing the Order to check whether the Customer has previously exercised the right to a refund of the costs of the ordered samples.
1. The Customer who runs a business in the field of architecture or interior design is entitled to a one-time order of a set of colour samples - Architect's Box, which is offered by the Store at a price of €5 gross.
2. Ordering Architect Box at the price specified in paragraph 1 is possible after subscribing to the Newsletter.
3. The Customer who runs a business in the field of architecture or interior design is obliged to provide the VAT number or commercial register number and the data needed to complete the shipment when ordering an Architect Box – first and last name, delivery address, phone number, email address.
4. The Store reserves the right to check the scope of activities of the Customer who ordered the Architect Box in publicly available registers.
5. The contract for the sale of the Architect Box is concluded when the Customer receives a confirmation of acceptance of the order for execution to the e-mail address in accordance with point 4 paragraph 9 of the Regulations.
6. The Store reserves the right not to confirm the acceptance of the order for Architect Box for implementation without giving reasons. In the absence of confirmation of acceptance of the order for execution, the Store will inform the Customer of this by email and refund the Customer the price paid for the Architect Box.
7. The one-time use of the Architect Box ordering process means that the same client and for the same personal data may not request more than one delivery of an Architect Box. The above means that even a change of email address or shipping address, provided the Order is made by the same person, will not result in the delivery of the Architect Box by the Store. The Store reserves the right to contact the Customer to check whether the Customer has already ordered an Architect Box.
1. The Customer who runs a business in the field of architecture or interior design is entitled to use the program for architects available at https://www.renodoors.eu/architect/, including the 3D models of doors and textures.
2. Access to the program is possible via the registration form at https://www.renodoors.eu/architect/ and after subscribing to the Newsletter
3. The Store reserves the right to verify the scope of activities conducted by the Customer who filled out and sent the registration form, in publicly available registers.
4. All data and information, as well as trade names and names of Goods and companies appearing on the Store's website may be or are registered trademarks or names of companies or their owners.
5. All materials, information, files, drawings, photos, etc. available on the website https://www.renodoors.eu/ are protected by copyright and may not be published, copied or redistributed without the written consent of renodoors.eu.
1. This part of the Regulations (point 16) and the provisions contained therein apply only to Entrepreneurs.
2. renodoors.eu has the right to withdraw from the contract concluded with the Entrepreneur within 14 days after conclusion of the contract. The withdrawal from the contract can be done without giving reasons and does not give rise to any claims on the part of the Entrepreneur against renodoors.eu.
3. renodoors.eu is entitled to limit the type of delivery of the Goods available for selection, as well as to request a full or partial advance payment.
4. As soon as renodoors.eu releases the subject of the Order to the carrier, the advantages, and responsibilities associated with the subject of the Order as well as the risk of accidental loss or accidental damage to the subject of the Order are transferred to the Entrepreneur. In this case, renodoors.eu is not liable for any loss, defects, or damage to the Goods caused by acceptance for transport until its delivery to the Entrepreneur and for delays in the transport of the shipment.
5. If the subject of the Order is dispatched to the Entrepreneur via the carrier, the Entrepreneur is obliged to examine the shipment in time and in the manner accepted for such shipments. If the Entrepreneur detects a loss or damage to the Goods during transport, he is obliged to take all measures necessary to determine the liability of the carrier.
6. According to the content of art. 558 point 1 of the Civil Code, the liability of renodoors.eu under the warranty for the Goods towards the Entrepreneur is excluded.
7. All disputes between renodoors.eu and the Entrepreneur are to be submitted to the court responsible for the registered office of renodoors.eu.
1. The Regulations are available free of charge at the following address: https://www.renodoors.eu/page/terms-and-conditions/ in a form that allows the unlimited acquisition, reproduction, and recording of their content via the ICT system used by the Customer. Access to, consolidation and protection of the content of the contract concluded via the Store is made by sending it to the Customer to the email address he has provided.
2. In the event of amendments in the Regulations, all contracts and Orders that were placed before the changes came into force will be executed in accordance with the Regulations in the version valid at the time the contract was concluded.
3. In matters not covered by the Regulations, the provisions of generally applicable law apply, in particular the provisions of the Civil Code and the Law of May 30, 2014 on Consumer Rights (Journal of Laws of 2014, Item 827).
4. The regulations come into effect on September 1, 2019.