effective from September 1, 2019 (as amended)
These regulations (hereinafter referred to as “Regulations”) are made in accordance to applicable law provisions of the following acts: Act of July 18, 2002 on the Provision of Electronic Services (Journal of Laws of 2002, No. 144, item 1204, as amended), Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827, as amended), Act of 23 April 1964 - Civil Code (Journal of Laws No. 16, item 93, as amended) and the Act of March 6, 2018 on the Central Register and Information on Economic Activity and the Information Point for Entrepreneurs (Journal of Laws of 2018, item 647, as amended). It was provided free of charge to the service recipient before the conclusion of the contract for the provision of electronic services in a way that enables the acquisition, reproduction and recording of its content using the ICT system used by the service recipient. The service recipient is not bound by the provisions of the Regulations that were not made available to him in the manner specified above.
The Regulations define in particular the types and scope and the conditions of the services provided electronically, as well as the conditions for the conclusion and termination of contracts.
The Regulations specify the rules for the service provider to carry out commercial activities via the online shop, including rules for placing orders, rules for concluding distance sales contracts, rules for paying prices for purchased products and services by Customers and the related return as well as rules for the delivery of parcels to recipients, rules for the reporting of complaints and rules for their consideration by the service provider, as well as rules regarding the right to withdraw from the contract.
The service provider undertakes to provide electronic services and to conduct commercial activities in accordance with the provisions of the Regulations, the Act of April 23, 1964 – Civil Code (Journal of Laws No. 16, item 93, as amended), the Act of July 18, 2002 on the Provision of Electronic Services (Journal of Laws No. 144, Item 1204) and the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, Item 827). All provisions of the Regulations which are less favourable to the Consumer than the provisions of the above-mentioned legal acts are void, and the provisions of the corresponding legal acts apply in their place.
To ensure the security of the messages and data transmitted in connection with the provision of electronic services, the service provider takes the technical and organizational measures appropriate to the degree of risk. In particular, this includes measures to prevent personal data that are transmitted in connection with the provision of services from being accessed and changed by unauthorized persons. The service provider ensures the security of data transmission using the SSL protocol (Secure Socket Layer).
The Regulations apply only to legal relationships established by the parties after the date of its entry into force.
1. The renodoors.eu online store accessible at https://www.renodoors.eu/ is operated by Reno, a limited liability company based at ul. Równa 1, 05-462 Majdan, Poland, listed in the Register of Entrepreneurs maintained by the District Court of the Warsaw Capital, 14th Commercial Department – National Court Register, under KRS number: 0000506381, NIP: 9880293914, REGON: 02240412800000, share capital of PLN 10,000 (ten thousand zloty 00 / 100) paid in full.
2. Contact with Reno sp. z o.o. is possible via the following communication channels:
a) e-mail: support@renodoors.eu
b) via the contact form on the contact page
c) in writing to the following address: Reno sp. z o.o., ul. Równa 1, 05-462 Majdan, Poland.
3. With the exception of clearly separated provisions, the Regulations are addressed to Consumers.
4. The Store can be used 7 days a week and 24 hours a day, provided the IT system available to the Customer meets the following minimum technical requirements:
a) operating system: Windows, Linux or Mac OSX,
b) processor: 1 GHz,
c) RAM memory: 1 GB
d) hard disk: 8 GB free space
e) graphics card: 256MB memory, supports 1024 × 768 resolution,
f) keyboard, mouse,
g) Internet connection with minimum throughput: download 512 kbit/s, upload 128 kbit/s,
h) web browser with Java Script support: IE (from version 7.0), Microsoft Edge, Google Chrome (from version 13.0), Mozilla Firefox (from version 10.0), Opera, Safari,
i) an active e-mail account (e-mail).
Whenever the terms listed below are used in the Regulations, they are to be understood as:
1. renodoors.eu – Reno sp zo.o. based at ul. Równa 1, 05-462 Majdan, Poland, registered in the Register of Entrepreneurs, managed by the District Court of the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register, under KRS number: 0000506381, NIP: 9880293914, REGON: 02240412800000, share capital of PLN 10,000 (ten thousand zloty 00 / 100) paid in full.
2. Store – operating at https://www.renodoors.eu/ website, through which the Customer can submit renodoors.eu offers for purchasing the Goods presented in the Store.
3. Customer – a natural person with full or limited legal capacity, whereby if this person is under 18 years of age, the consent of their legal representative is required to carry out activities in the Store, a legal person or an organizational unit without legal personality to which the law grants legal capacity, using the Store.
4. Consumers – a natural person who concludes a legal transaction with an entrepreneur not directly related to his business or professional activity, as well as a natural person who concludes a contract directly related to his business activity, when the content of this contract shows that it is not of a professional nature for him, resulting in particular from the subject of its business activity, made available based on the provisions on the Central Register and Information on Economic Activity.
5. Entrepreneur – a natural person, a legal person or an organizational unit without legal personality, to whom the law confers legal capacity in the meaning of art. 431 of the Civil Code, the Customer who concludes a legal transaction with renodoors.eu that is directly related to his business or professional activity, excluding a natural person, concluding a contract directly related to his business activity, when the content of this contract shows that he has no professional nature, resulting in particular from the subject of its business activity, made available based on the provisions on the Central Register and Information on Economic Activity.
6. Order – a declaration of intent submitted by the Customer via the Store, which represents an offer to renodoors.eu to conclude a distance selling contract via the Store.
7. Delivery time – the estimated time from the moment of placing the order by the Customer on renodoors.eu website, until the moment of manufacturing (in the case of non-prefabricated Goods) and completing the subject of the Order, and then forwarding it for delivery to the Customer.
8. Business days – Weekdays from Monday to Friday, excluding public holidays as defined by the Act of January 18, 1951 on public holidays (Journal of Laws No. 4, item 28).
9. Goods – a movable item that is presented in the Store and can be the subject of the Order.
10. Newsletter – an electronic newsletter sent by renodoors.eu with commercial information about new goods, promotions, and services.
11. Civil Code – Act of April 23, 1964 – Civil Code (Journal of Laws of 2014, item 121).
12. Price – expressed in EUR remuneration of renodoors.eu for the production and sale of the Goods, including taxes, excluding cost related to possible customs duties and shipping costs.
1. renodoors.eu offers electronic services that enable the Customer in particular to browse the range of products in the Store, place orders there and send individual inquiries about the Goods. Placing an Order is possible without having to create an account in the Store.
2. If the Customer decides to create an account in the Store, renodoors.eu also provides the Customer with an electronic service consisting of creating and maintaining an account in the Store. The account stores the Customer's data and the history of orders placed by him in the Store. The Customer logs in to the Account using his e-mail address and a password defined by him.
3. Creating an account in the Store is done by completing and sending the registration form using the automatic mechanism of the Store. By submitting the registration form, an agreement for maintaining an account in the Store is concluded between the Customer and the Seller. The contract is concluded for an indefinite period, and the Customer may terminate this contract with immediate effect at any time by requesting the deletion of the account.
4. Services are provided electronically to the Customer free of charge. However, purchase contracts concluded via the Store are payable.
5. The customer is obliged to:
a) use the Store in a manner that is in accordance with generally applicable law and the provisions of the Regulations,
b) use the Store in good manner and with respect for the personal rights of others,
c) do not provide or transmit illegal content,
d) use the Store in such a way that its functionality is not impaired,
e) use all content published in the Store for personal use only,
f) do not take actions consisting of sending or placing unwanted commercial information (spam) within the Store.
1. The information on the Goods contained in the Store constitutes an invitation to the Customer to conclude a contract within the meaning of art. 71st of the Civil Code. With the Order, the Customer submits an offer to conclude a contract in the meaning of art. 661 1 of the Civil Code, the subject of which is the purchase of Goods for a fee.
2. The order is placed via the website https://www.renodoors.eu and then in turn:
a) select from the products available in the Store, which are displayed in the form of a digital file, and then in the case of non-prefabricated Goods also specify the individual parameters, in particular the size, colour, quantity (in pieces) of the ordered goods, and if necessary, provide other detailed information that is required to correctly place an Order,
b) click the “Add to Cart” button,
c) repeat the activities if the Order is to include more than one product,
d) after selecting all the Goods to be included in the Order, go to the “Order” section,
e) enter the contact details for the delivery of the object of the Order: first and last name, delivery address, telephone number, email address,
f) enter the invoice data if the invoice is to be issued,
g) enter the e-mail address to which the Order confirmation should be sent,
h) the customer has read and accepted the terms and conditions by ticking the appropriate box before completing the Order. The lack of acceptance of the Regulations prevents the successful submission of the Order,
i) the Customer consent to the processing of his personal data, which are necessary for the processing of the Order, by ticking the appropriate box before finalizing the Order. The express consent to the processing of personal data is voluntary, but the lack of consent to the processing of data prevents the successful submission of the Order,
j) click the “Buy and Pay” button. By clicking the button, the Order is placed, which, if the Order is confirmed by renodoors.eu, entails the obligation to pay.
3. Until the completion of the Order submission procedure, the customer has the right to modify the Order.
4. Information about the total value of the Order, which is displayed on the page with the button to place the order, includes the full price of the ordered Goods, excluding shipping costs, the amount of which depends on the quantity and type of products selected by the Customer.
5. The customer has the right to place an Order for one or more goods. However, renodoors.eu reserves the right to limit the maximum number of Goods that can be included in one Order.
6. renodoors.eu reserves the right to split the Order into two or more parts if the Order includes Goods from different product categories. In each part of the Order will then require a separate confirmation from the Customer and an indication of the detailed method of execution.
7. Pursuant to paragraph 6, renodoors.eu reserves the right to deliver the ordered Goods from various product categories divided into parts in separate shipments and at other times depending on the availability of the Goods and the time necessary for its production, which will involve the need for the Customer to incur delivery costs depending on the number of packages prepared for shipment, about which the Customer will be informed by renodoors.eu before concluding the sales contract.
8. After the Order has been placed, renodoors.eu will send an acknowledgment of receipt to the Customer’s email address. Confirmation of receipt of the Order does not constitute acceptance of the Order for execution.
9. A confirmation of acceptance of the Order will be sent to the Customer’s email address within 14 days of placing the Order. The confirmation of acceptance of the Order for execution is a declaration of acceptance of the offer referred to in paragraph 1. Upon receipt of the confirmation by the Customer, a purchase contract for the Goods is concluded.
10. If it is not possible to complete the Order in whole or in part, renodoors.eu will inform the Customer of this by email. In this case, renodoors.eu can propose to the customer:
a) cancellation of the entire Order (if this option is selected, renodoors.eu will be exempt from the Order),
b) cancellation of part of the Order (if this option is selected, renodoors.eu will be exempt from executing the cancelled part of the Order),
c) splitting the Order and arranging a new date for the execution of a part of the Order that cannot be completed within the agreed time (if this option is selected, renodoors.eu will be exempt from the execution of a part of the order within the agreed time). renodoors.eu undertakes to bear the shipping costs of a part of the Order for which a new delivery date has been agreed.
11. The customer is obliged to pay the price in the amount specified in paragraph 4 within 7 days after the conclusion of the contract for the sale of the Goods using one of the following payment methods:
a) by bank transfer to the following bank account number renodoors.eu: PL68 1140 2105 0000 2617 1100 1002,
b) via an external payment system after entering the data required by the system.
12. Payments with an external payment system are made via an external accounting system and on terms agreed by the operator.
13. If the Customer does not pay renodoors.eu the price within the time limit referred to in section preceding, renodoors.eu reserves the right to cancel the entire Order (renodoors.eu will be released from the Order).
14. Along with the confirmation of the acceptance of the Order, renodoors.eu will provide the Customer free of charge, in a manner that allows for the acquisition, sharing, reproduction, recording, and protection of their content, the Regulations, and the template form of the declaration of withdrawal from the contract by sending them to customers e-mail address in *.pdf format, and will also send an instruction on the right to withdraw from the contract.
15. The provision of electronic services by renodoors.eu within the scope of enabling Customers to order Goods is free of charge and is of a one-off nature. The service is terminated immediately after the Order is completed by renodoors.eu or after the placing of an order has been terminated by the Customer.
16. By placing an Order, the Customer agrees that renodoors.eu issues and passes on invoices in electronic form. The consent is equivalent to a resignation from receiving paper invoices.
17. renodoors.eu points out that due to the specificity of the materials used for the manufacture of the Goods, especially the door (pine wood with knots, natural bumps and discolourations, etc.), there may be texture and colour differences especially due to the Customer monitor settings.
18. Promotions cannot be combined with other promotions and voucher codes, unless otherwise specified in the regulations of individual promotions.
1. The prices of Goods in the Store are given in EUR, they include taxes, do not include the costs of any custom duties and delivery costs.
2. Shipping costs depend on the number and type of Goods ordered and are always provided in the Store when placing the Order, also immediately before and at the time of confirming the Order (by clicking the “Buy and pay” button).
3. Information about the price of the Goods in the shopping cart and their main features can be seen in the “Order” section available immediately before the Customer places an Order with the obligation to pay, constitute the information about the total price including taxes, shipping costs and all other costs. This is information about the final and binding price of the Customer.
4. renodoors.eu reserves the right that the prices stated in the Store are only valid for orders placed via the Store. The prices of the Goods offered in the physical store may vary.
5. Prices are subject to change. However, a price change does not affect Orders placed before the price change came into effect.
1. The subject of the Order can be delivered on the territory of the EU member states, also Norway, UK, and Switzerland. We do not deliver to German island destinations. In this case, the customer should provide an address on the mainland and pick it up himself at the specified location. When shipping to UK and Switzerland, both VAT and customs duties are paid by the customer.
2. renodoors.eu delivers parcels using and in cooperation with the postal operator and courier companies DPD, DHL, DTS and Ambro Express. In order to receive the object of the Order, an identification document is required.
3. The subject of the Order is delivered on a Business Day.
4. Delivery costs may depend on the current price list of the postal operator and courier companies through which the shipment is made, valid on the day of the Order. renodoors.eu will inform the Customer about the delivery costs in the manner specified in §5 section 3 of the Terms and Conditions. The Customer pays the delivery costs.
5. The Order processing time is counted from the day renodoors.eu receives payment to the day the parcel is dispatched. In the case of doors up to 120 cm wide and 230 cm high purchased directly from the online store, the processing time does not exceed the date specified on the renodoors.eu website and is 8 weeks. For doors over 230 cm high – 10 weeks. For custom-made doors (not available for purchase directly from the online store) – 12 weeks. The Order processing time does not include the Christmas period from 23 December to 6 January, the first two weeks of August and public holidays in Poland.
6. Depending on the individual arrangements between the parties, the Order processing time may be subject to change.
7. If the shipment was sent after the agreed Order processing time for reasons attributable to renodoors.eu, the Customer is entitled to compensation in the amount of €40 for the first full week of delay and an additional €40 for each subsequent week, but not more than €80 for a given Order. The above does not limit the Customer's right to claim compensation on general terms. The compensation does not cover Goods purchased at a promotional price or as part of promotional campaigns.
8. The Customer is informed about the status of the Order by electronic means.
9. If the subject of the Order is not delivered within the agreed time for reasons beyond the control of renodoors.eu (in particular, incorrect address, absence of the Customer), the cost of redelivery is:
a) €20 – for accessories,
b) €50 – for sliding door systems,
c) €150 – for doors (per door leaf).
This cost shall be borne by the Customer.
10. If the parcel does not reach the Customer within 14 days of dispatch confirmation, the Customer should immediately contact renodoors.eu.
11. In order to enable effective communication with the courier company and ensure proper delivery, the Customer is obliged to provide a valid mobile phone number when placing an Order or to send it to the following e-mail address: support@renodoors.eu. Failure to provide a telephone number may result in a delay or inability to deliver the shipment on time.
12. The warranty does not apply to mechanical damage occurring after the Goods have been dispatched. Therefore, before accepting the parcel from the courier, it is recommended to check the condition of the packaging (for signs of damage, creases, broken tape, abrasions, etc.). If any irregularities are noticed, it is recommended to draw up a Damage Report in the presence of the courier or to refuse to accept the parcel with a note about the damage.
13. Failure to draw up a Damage Report does not exclude the possibility of making a complaint, however, it may hinder or prolong its consideration, especially if there is no other evidence confirming that the damage occurred during transport.
14. Recommended procedure:
a) upon collection: check the packaging and, if necessary, draw up a Damage Report,
b) after collection: within 1–2 days, take photographs and submit a complaint,
c) if damage is found – summon the carrier within 7 days to draw up a Damage Report.
15. For Customers who are Entrepreneurs, failure to draw up a Damage Report within 7 days of receipt of the shipment may result in the loss of the right to pursue claims against the Seller for damage in transport, in accordance with Article 545 §2 and Article 548 §1 of the Polish Civil Code.
16. If the refusal to accept the Order or the need for redelivery results from errors made by the Customer when placing the Order (in particular, choosing the wrong colour, door size or handle type), the cost of redelivery shall be borne by the Customer.
The cost of redelivery is determined individually, but for doors it is up to €150 gross per door leaf.
This provision does not apply if the reason for the non-compliance of the goods with the order is an error attributable to renodoors.eu
In the case of non-prefabricated Goods, manufactured according to the Customer's individual specifications, the inability to accept a shipment due to incorrectly entered parameters (colour, size, etc.) does not constitute grounds for withdrawal from the contract or a payment refund.
17. renodoors.eu does not bear the costs associated with assembly performed by external entities. The Goods are intended for self-assembly, unless the parties agree otherwise.
1. renodoors.eu undertakes to provide the Customer with Goods free from physical and legal defects. The Seller's liability towards the Customer who is a Consumer is regulated by the provisions of the Polish Civil Code, in particular Articles 556–576, concerning the warranty for defects in the sold item. No provision of these Regulations is intended to limit the Consumer's rights under the law generally applicable on the territory of the Republic of Poland.
2. The Seller is liable to the Customer for defects existing at the time the Goods were released, as well as for defects arising during the warranty period. If a defect in the Goods is found, the Customer is entitled to exercise the rights provided for by law, including the right to demand.
a) replacement of the Goods with goods free from defects,
b) removal of the defect,
c) price reduction,
d) or withdrawal from the contract (if the defect is significant).
3. Upon collection of the parcel, it is recommended that the Customer immediately check the conformity of the Goods with the order and their technical condition. Any noticed deficiencies, damage or non-conformities should be reported to the Seller as soon as possible, which will allow for a more efficient processing of the complaint.
4. A complaint may be submitted by the Customer in one of the following forms:
a) via the online form available at: https://www.renodoors.eu/returns/,
b) in writing – to the address: Reno sp. z o.o., ul. Równa 1, 05-462 Majdan, Poland,
c) by e-mail – to the address: support@renodoors.eu.
5. In the complaint notification, the Customer should provide at least:
a) first name and surname (or company name),
b) correspondence address and e-mail address,
c) order number or other identifier allowing the transaction to be identified,
d) date of purchase of the Goods,
e) detailed description of the defect (type, location, circumstances of its discovery),
f) preferred method of complaint resolution (repair, replacement, price reduction, withdrawal from the contract).
It is also advisable to attach photographic documentation illustrating the reported problem, which may facilitate the complaint process.
6. If the complaint notification does not contain all the necessary information, the Seller may ask the Customer to supplement it. Failure to respond to the request may prolong the complaint handling process.
7. The Seller shall consider the complaint without undue delay, no later than within 14 calendar days from the date of its receipt. The Customer will be informed about the manner of considering the complaint in electronic form (to the e-mail address) or in writing, in accordance with the data provided in the complaint notification.
8. If the complaint is accepted, the Seller will immediately inform the Customer about further steps regarding the method of fulfilling the claim, in particular:
a) the method of delivering the defective Goods to the Seller or their collection by a courier,
b) the date of replacement or repair,
c) a potential refund of the price or part thereof (in case of a price reduction or withdrawal from the contract).
9. If the consideration of the complaint requires the Goods to be delivered to the Seller, the method and date of delivery shall be agreed individually. In the case of a Customer who is a Consumer, the cost of returning the defective Goods shall be borne by the Seller. In the case of a Customer who is an Entrepreneur, the cost of return shall be borne by the Customer, unless the parties agree otherwise.
10. In case of doubt as to the cause of damage to the Goods or the occurrence of a defect, the Seller may ask the Customer to:
a) provide a Damage Report drawn up with the carrier, or
b) provide other documentation confirming the condition of the parcel at the time of receipt (e.g. photos).
The absence of these documents does not result in the rejection of the complaint, but it may hinder to determine the cause of the defect and prolong the process of its consideration.
11. The Seller shall not be liable for defects or damage to the Goods resulting from:
a) improper assembly, use or storage not in accordance with the instructions,
b) modifications made by the Customer,
c) external factors beyond the Seller's control (e.g. moisture, temperature, flooding, mechanical damage after delivery).
12. In the case of Goods covered by the manufacturer's warranty, the Customer may exercise their rights under the warranty, if it has been granted. The use of the warranty does not exclude or limit the Customer's right to submit a complaint under the statutory rights.
13. The Seller shall endeavour to resolve any disputes concerning complaints amicably through negotiation. A Customer who is a Consumer also has the right to use other out-of-court methods of dealing with complaints and pursuing claims, including mediation, arbitration or the ODR (Online Dispute Resolution) platform, available at: https://ec.europa.eu/consumers/odr.
14. The provisions of this paragraph do not limit the Consumer's rights under generally applicable laws, in particular the Act of 30 May 2014 on consumer rights and the Civil Code.
15. In the event of a complaint regarding damage to the Goods that may have occurred during transport, the Seller may ask the Customer to provide a Damage Report drawn up with the carrier or to provide photographic documentation confirming the condition of the parcel at the time of receipt. The absence of these documents does not result in the automatic rejection of the complaint, but it may make it difficult to determine the cause of the damage and prolong the process of consideration of the complaint. If, based on the available information, it is not possible to determine when the damage occurred (whether during transport or after the Customer received the Goods), the Seller may refuse to accept the complaint due to the lack of grounds for assigning liability for the damage incurred.
1. renodoors.eu informs that after processing the complaint, the applicant has the right to use out-of-court methods of dealing with complaints and pursuing claims. To this end, the applicant may in particular use one of the alternative methods of settling domestic and cross-border consumer disputes (ADR), including mediation, arbitration, proceedings before a Board of Appeal or Arbitration, or the Online Dispute Resolution platform (ODR).
2. Detailed information on out-of-court methods of settling disputes and pursuing claims, as well as how to access these procedures is available at the registered office and on the website of the European Consumer Center operating in the reporting country. The European Consumer Center (Clearing House) supports the notifier in forwarding cross-border complaints to the corresponding ADR system in the country of renodoors.eu.
3. The applicant can also use the Online Dispute Resolution (ODR) platform. This platform is an access point for consumers and businesses seeking out-of-court dispute resolution. It is an interactive website that can be accessed electronically and free of charge in all official EU languages and is available at the following address: http://ec.europa.eu/consumers/odr/.
4. The use of all out-of-court complaint and redress methods is voluntary and can take place if one of the parties agrees.
1. Subject to paragraph 2 et seq., Goods sold by renodoors.eu for which the delivery time exceeds 48 hours, in particular doors, are not prefabricated items, manufactured according to the Customer's specifications and serving to satisfy his individual needs within the meaning of Art. 38 point 3 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827). They are unique items, manufactured according to the individual wishes and guidelines of the customer, not being the subject of mass trading. Therefore, the Customer is not entitled to withdraw from the contract, the subject of which are the above-mentioned Goods.
2. In the event when the subject of the Order is a product that is not a non-prefabricated Good within the meaning of paragraph 1, the Customer who is a Consumer can within 100 days without giving any reason and without costs, with the exception of the direct return costs (unless renodoors.eu has agreed to pay them), withdraw from the contract concluded with renodoors.eu.
3. The cancellation period is a hundred days from the day on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last ordered item.
4. In order to exercise your right of withdrawal, you must provide us (Reno sp z o.o., ul. Równa 1, 05-462 Majdan, Poland, support@renodoors.eu) with a clear statement (e.g. a letter sent by post, fax or email) about your decision to withdraw from this contract. You can also electronically fill out and submit the declaration on our website. If you make use of this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by email).
5. To meet the cancellation deadline, it is sufficient to send your notification regarding your exercise of the right of cancellation before the cancellation period expires.
6. In the event of withdrawal by the Customer from the contract, the contract is considered void.
7. If the Customer submits a declaration of withdrawal from the contract before accepting his offer by renodors.eu, the offer ceases to be binding
8. If you cancel this contract, we will return all payments we have received from you, (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.
9. For the repayment referred to in the paragraph preceding, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you.
10. We can refuse the repayment until we have received the Goods back or until you have provided proof that you have returned the Goods, whichever is the earlier.
11. In the event of withdrawal by the Customer from the contract, the Customer is obliged to return the Goods to the following address:
Reno sp. z o.o.
ul. Równa 1
05-462 Majdan, Poland
12. Fulfillment of the obligation referred to in sec. 11, will take place immediately, but not later than within 14 days from the date on which the Customer withdrew from the contract, unless renodoors.eu offers to pick up the Goods itself. To meet the deadline, it is enough to send back the Goods before its expiry.
13. You only have to pay for any loss in value of the Goods if this loss in value is due to handling of the Goods that is not necessary for checking the nature, properties and functionality of the Goods.
14. The Customer exercising the right of withdrawal undertakes each time, before shipment to renodoors.eu , to safely prepare the Goods for transport.
15. If you finance this contract with a loan and later revoke it, you are no longer bound to the loan contract, provided that both contracts form an economic unit. This is particularly to be assumed if we are your lender at the same time or if your lender makes use of our participation in order to finance it. If the loan has already flowed to us when the cancellation takes effect, your lender will enter into a rights and obligations under the financed contract in relation to you regarding the legal consequences of the cancellation or return. The latter does not apply if the present contract deals with the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).
16. If you want to avoid a contractual obligation as much as possible, make use of your right of withdrawal and also cancel the loan contract if you also have a right of withdrawal.
1. If the Customer, or any other entity using the Store, orders a Newsletter, their personal data will be processed by renodoors.eu for this purpose.
2. The Newsletter is only sent to those entities that have subscribed to the Newsletter by ticking the appropriate box when ordering or entering their email address on the Store's website in the appropriate section. Subscribing to the newsletter is tantamount to agreeing to receive at the provided email address commercial information within the means of art. 9 of the Act of July 18, 2002 on the Provision of Electronic Services (Journal of Laws No. 144, item 1204).
3. The Newsletter contains in particular information about the offer of renodoors.eu, current promotions and products from renodoors.eu. The Newsletter is sent free of charge.
4. The entity that has already subscribed to the Newsletter can withdraw from the service at any time without stating reasons and at no cost. For this purpose, he should use the link placed in the footer of every message of the Newsletter. You can also cancel the service by sending cancellation information to the following email address: support@renodoors.eu.
1. The rules regarding the processing of personal data can be found in the Privacy Policy at the address: https://www.renodoors.eu/page/privacy-policy/.
2. The rules regarding the use of cookies can be found in the Cookie Policy at: https://www.renodoors.eu/page/cookies-policy/.
1. On the Reno sp.zo.o. website and via the Typeform form, a rating system is made available to customers, both in a descriptive and graphic form (by posting photos from the realization), which is used to exchange subjective opinions about the course of the transaction and the implementation of the contract.
2. The customer may post an opinion on the website or by completing the online form within no more than 365 days from the date of conclusion of the contract, i.e. from the date and time of its conclusion.
3. The rating in the descriptive form can be either recommending the purchase or not recommending the purchase.
4. The content of the ratings and answers is public information, available to all visitors to the website.
5. Ratings and answers should be consistent with the actual course of the transaction and may not include:
a) profanity, obscene, pornographic or inciting to spread hatred, racism, xenophobia,
b) contact details or logins of Users,
c) website addresses or advertising content.
6. The Company reserves the right to remove or block the possibility of issuing them in justified cases when:
a) they violate the provisions of the Regulations,
b) have been issued by mistake, if their content clearly indicates a mistake,
c) the content of the rating clearly indicates a mistake as to its type,
d) the content of the rating contains characters that make it illegible, but this does not apply to special characters appropriate for the language in which the rating was issued,
e) they violate applicable law, decency or violates religious feelings,
f) they violate patent rights, copyrights, trade secrets or other intellectual property rights or personal data protection law,
g) are copied in whole or in part from other Users, the manufacturer of the reviewed Goods or from other available sources.
7. Customers have the option of posting reviews regarding the product, including its advantages and disadvantages. They are presented in the "Reviews" tab.
8. Published reviews are subjective assessments of customers. Customers are responsible for the content of their statements in these reviews.
9. The Customer's review may not violate applicable law, including the rights of third parties - in particular, it may not be defamatory, infringe personal rights or constitute an act of unfair competition.
10. By posting a review, the Customer agrees to its free use by the Company or other entities cooperating with the Company on the basis of separate agreements, as well as its modification in the above-mentioned scope.
11. By including photos of the purchased goods in the content of the review, the Customer grants the Company a free, perpetual and non-exclusive license, valid without exceptions in every country and region.
12. Under the license, the Company has the right to:
a) hosting, reproducing, disseminating, transferring and using user content,
b) publishing, publicly presenting and displaying user content,
c) changing the user's content, e.g. by reformulating or translating it.
1. When ordering colour samples, the Customer is obliged to provide the data necessary for the shipment - name, surname, delivery address, e-mail address and telephone number.
2. If the Customer, after ordering colour samples, decides to buy a door in the online Store, he is entitled to a one-time refund of the cost of the ordered samples, but not more than €15. The condition for receiving a refund is to provide, when ordering the door, the same invoice data as when ordering samples. Refunds for ordered samples and discount codes related to the purchase of samples may not be combined with selected promotions offered in the store. The Store reserves the right to set such restrictions for each promotion individually. Refunds for ordered samples do not apply to the purchase of ready-made doors at a reduced price available as part of a special offer.
3. The one-off use of the procedure of refunding the cost of ordered samples means that the same Customer with the same personal data cannot claim a refund for the next ordered samples. The above means that even a change of the e-mail address or delivery address, assuming that the order is made by the same person, will not result in the Store's implementation of the refund procedure for these additional samples. The Store reserves the right to contact the Customer placing the Order to check whether the Customer has previously exercised the right to a refund of the costs of the ordered samples.
4. The store reserves the right to determine the detailed rules for combining and applying discount codes with other promotions and special offers, including the exclusion of the possibility of using discount codes for samples in certain situations.
1. The Customer who runs a business in the field of architecture or interior design is entitled to a one-time order of a set of colour samples - Architect's Box, which is offered by the Store at a price of €5 gross.
2. Ordering Architect Box at the price specified in paragraph 1 is possible after subscribing to the Newsletter.
3. The Customer who runs a business in the field of architecture or interior design is obliged to provide the VAT number or commercial register number and the data needed to complete the shipment when ordering an Architect Box – first and last name, delivery address, phone number, email address.
4. The Store reserves the right to check the scope of activities of the Customer who ordered the Architect Box in publicly available registers.
5. The contract for the sale of the Architect Box is concluded when the Customer receives a confirmation of acceptance of the order for execution to the e-mail address in accordance with point 4 paragraph 9 of the Regulations.
6. The Store reserves the right not to confirm the acceptance of the order for Architect Box for implementation without giving reasons. In the absence of confirmation of acceptance of the order for execution, the Store will inform the Customer of this by email and refund the Customer the price paid for the Architect Box.
7. The one-time use of the Architect Box ordering process means that the same client and for the same personal data may not request more than one delivery of an Architect Box. The above means that even a change of email address or shipping address, provided the Order is made by the same person, will not result in the delivery of the Architect Box by the Store. The Store reserves the right to contact the Customer to check whether the Customer has already ordered an Architect Box.
1. The Customer who runs a business in the field of architecture or interior design is entitled to use the program for architects available at https://www.renodoors.eu/architect/, including the 3D models of doors and textures.
2. Access to the program is possible via the registration form at https://www.renodoors.eu/architect/ and after subscribing to the Newsletter
3. The Store reserves the right to verify the scope of activities conducted by the Customer who filled out and sent the registration form, in publicly available registers.
4. All data and information, as well as trade names and names of Goods and companies appearing on the Store's website may be or are registered trademarks or names of companies or their owners.
5. All materials, information, files, drawings, photos, etc. available on the website https://www.renodoors.eu/ are protected by copyright and may not be published, copied or redistributed without the written consent of renodoors.eu.
1. This part of the Regulations (point 16) and the provisions contained therein apply only to Entrepreneurs.
2. renodoors.eu has the right to withdraw from the contract concluded with the Entrepreneur within 14 days after conclusion of the contract. The withdrawal from the contract can be done without giving reasons and does not give rise to any claims on the part of the Entrepreneur against renodoors.eu.
3. renodoors.eu is entitled to limit the type of delivery of the Goods available for selection, as well as to request a full or partial advance payment.
4. As soon as renodoors.eu releases the subject of the Order to the carrier, the advantages, and responsibilities associated with the subject of the Order as well as the risk of accidental loss or accidental damage to the subject of the Order are transferred to the Entrepreneur. In this case, renodoors.eu is not liable for any loss, defects, or damage to the Goods caused by acceptance for transport until its delivery to the Entrepreneur and for delays in the transport of the shipment.
5. If the subject of the Order is dispatched to the Entrepreneur via the carrier, the Entrepreneur is obliged to examine the shipment in time and in the manner accepted for such shipments. If the Entrepreneur detects a loss or damage to the Goods during transport, he is obliged to take all measures necessary to determine the liability of the carrier.
6. According to the content of art. 558 point 1 of the Civil Code, the liability of renodoors.eu under the warranty for the Goods towards the Entrepreneur is excluded.
7. All disputes between renodoors.eu and the Entrepreneur are to be submitted to the court responsible for the registered office of renodoors.eu.
1. The Regulations are available free of charge at the following address: https://www.renodoors.eu/page/terms-and-conditions/ in a form that allows the unlimited acquisition, reproduction, and recording of their content via the ICT system used by the Customer. Access to, consolidation and protection of the content of the contract concluded via the Store is made by sending it to the Customer to the email address he has provided.
2. In the event of amendments in the Regulations, all contracts and Orders that were placed before the changes came into force will be executed in accordance with the Regulations in the version valid at the time the contract was concluded.
3. In matters not covered by the Regulations, the provisions of generally applicable law apply, in particular the provisions of the Civil Code and the Law of May 30, 2014 on Consumer Rights (Journal of Laws of 2014, Item 827).
4. The regulations come into effect on September 1, 2019.