Delivery
Door shipping is free.
We deliver all EU countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden, also Norway, UK and Switzerland.
When the door is manufactured and forwarded for shipment, you will receive information along with the shipment tracking code. Now the door waits to be picked up by a courier.
The door gets picked up by the courier, and then a date for delivery to you is arranged. Usually delivery takes 2 days, but may take up to 5 days. If the indicated date does not suit you, you will have the option to change it once. This can be done by contacting the courier directly.
The door is on its way to you! You can keep track of where they are based on the information from courier. As part of the e-mail / sms notification system, you will be up-to-date with the delivery time and in contact with the couriers.
The courier will deliver the package to the door, but will not bring it inside. It is important, that 2 people are present at the time of delivery to bring the package home. The door can weigh up to 70 kg, depending on the selected model.
Please check the parcel in the presence of the courier, especially when the subject of the order is the door. If the parcel is damaged, you should refuse to accept the parcel and write a protocol describing the defects on the form provided by the courier. Additionally you should prepare photographic documentation. The lack of the protocol may result in the complaint refusal.
If the parcel has no visible signs of damage, we recommend that you always check the contents of the parcel in the presence of the courier. You should unpack the parcel and check whether the Subject of the Order complies with the order placed and whether it has any signs of damage. In the event of non-compliance or damage, a protocol should be filled in and signed by the courier.
After receiving the parcel, check the quality of the product and the compliance of the order with the parcel. If components are missing, the door has defects or is damaged, please contact our customer service immediately using the complaint form. Attach the photos and the courier's protocol to the form.
Subsequent reporting of damage without inspection of the door upon receipt of the package may result in the refusal to accept the complaint if the damage may have occurred while the door was already at its destination.
The complaint form can be found here: Complaints and Returns.