When using reno-reno.pl / renodoors.eu / renotueren.de you may be asked to provide certain personal data. These are required to give you the best possible shopping experience. Whenever you disclose your personal information, we ensure that it is processed in accordance with applicable law and the highest standard of care and security.

Basis and purpose of processing personal data

reno-reno.pl / renodoors.eu / renotueren.de processes your personal data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data, on the free movement of data and repealing Directive 95/46 / EC (General Data Protection Regulation).

The data controller is Reno Sp.z o.o. based in Warsaw at ul. Bruzdowa 107M, 02-991 Warsaw, Poland (hereinafter also referred to as the “person responsible”). The person responsible can be contacted via the email address rodo@reno-reno.pl / renodoors.eu / renotueren.de. You can contact the person responsible for all questions relating to the processing of personal data and the exercise of rights to data processing.

The processing of your personal data takes place to the extent necessary for the acceptance and fulfilment of your order. As a result, we may need to share your personal information with third parties, such as warehouse or delivery service providers, banks, or online payment intermediaries. As far as possible, we will inform you about the processing of your personal data received from third parties. In some cases, we may also be required to share your personal information with government agencies when they make a reasoned, specific request.

In all other cases, we will never pass on your personal data to other third parties.

We take strict technical and organizational measures to protect the personal data processed by reno-reno.pl / renodoors.eu / renotueren.de against loss, destruction or unauthorized access by third parties. However, we cannot accept responsibility for unauthorized access to your personal data caused by security breaches that arise in connection with your device, browser or your own negligence.

As with any website, our server automatically collects the following information and temporarily stores it in server log files that are transferred from your browser unless you have deactivated this function:

  • IP address of the computer that sends the request
  • file request of the client, the http response code, the transferred data volume
  • the website from which you access our website (referrer URL)
  • date and time of the server request
  • type, version and language of your browser
  • operating system of the computer that sends the request

Our server log files are not evaluated on the basis of personal use. At no time is it possible for us to assign this data to specific people. This data is also not merged with data from other sources.

Consent to the processing of personal data

Newsletter and recommendation program

If you sign up to our newsletter, we use the data required for this or separately provided by you to regularly send you our email newsletter based on your consent in accordance with Art. 6 para. 1 p. 1 lit. a GDPR.

You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or by using the link provided in the newsletter. After unsubscribing, we will delete your email address, unless you have expressly consented to the further use of your data or we reserve the right to use the data beyond that, which is permitted by law and about which we inform you in this declaration.

Your personal data will be made available to companies that process the personal data on behalf of the person responsible, including IT service providers and marketing agencies. These companies process data on the basis of a contract concluded with the person responsible and only on their request.

Your personal data will only be stored until you decide that you no longer wish to receive these materials and withdraw your consent, in no case for more than five years.

User account

When registering in our online shop and creating a customer account, we save the customer data you have provided (including but not limited to your name, your billing and delivery address, telephone number, payment information and email address) so that you do not have to re-enter data with every order. You can update or delete your customer account at any time. The legal basis is Article 6 (1) (b) of the GDPR.

Personal data that is made available to us via our website is only stored for as long as is necessary to fulfil the purpose for which this data was provided. After complete fulfilment of the contract, the data will be blocked and deleted in accordance with the applicable tax and commercial law regulations, unless you consent to use for other purposes has been expressly granted. Insofar as it is absolutely necessary for compliance with commercial and tax retention periods, the retention period for certain data types can be up to ten years.

You can request information about the data stored about your person in our systems as well as the origin, recipient or categories of recipients to whom this data was transmitted and why this data was stored at any time free of charge and without giving reasons.

In addition, you have a legal right to have your personal data corrected, blocked or deleted. You can also revoke your consent to the use of your data at any time and without giving reasons. If we process your personal data to pursue our legitimate interests in accordance with Article 6 (1) (f) of the GDPR, you have the right to object in accordance with Article 21 of the GDPR. In addition, you have the right to data portability and the right to file a complaint with a data protection authority if you are not satisfied with the processing of your personal data.

“Save draft” function

With your consent, we use your personal data so that you can save your shopping cart and call it up again at any time.

The legal basis for the processing is your consent (Article 6 (1) (a) of the GDPR).

Your personal data will be made available to companies that process the personal data on behalf of the person responsible (including IT service providers and marketing agencies). These companies process data on the basis of a contract concluded with the person responsible and only on their request.

Your personal data will only be stored until you decide that you no longer wish to receive these materials and withdraw your consent, in no case for more than five years.

You have the right to withdraw your consent at any time. The withdrawal of consent has no effect on the lawfulness of the processing based on the consent given before the withdrawal.

The provision of personal data for the purposes mentioned above is voluntary; however, the provision of this data may be necessary in certain circumstances.

“Klarna” payment methods

In order to be able to offer you Klarna’s payment methods, we may pass on your personal data to Klarna at the checkout in the form of contact and order data so that Klarna can assess whether you qualify for the payment methods and can tailor these payment methods to you. Yours transferred personal data will be processed in accordance with Klarna’s own data protection declaration.

Rights of the person concerned

You have the right to inspect your data, the right to have it corrected, deleted or restricted, and to data portability. Upon request, the person responsible will provide you with a copy of the personal data to be processed. However, for all other copies requested by you, the person responsible can charge a reasonable amount, which results from the administrative costs.

You have the right to object to the processing of your personal data.

You have the right to withdraw your consent at any time. The withdrawal of consent has no effect on the lawfulness of the processing based on the consent given before the withdrawal.

Insofar as your data is processed automatically for the purpose of concluding and fulfilling the order processed with prior consent, you also have the right to transfer personal data, e.g. to receive personal data from the person responsible in a structured, commonly used, machine-readable format. You are entitled to transfer this data to another data controller.

You also have the right to file a complaint with the supervisory authority that deals with the protection of personal data.

To be able to exercise the above rights, please contact the person responsible for data processing. The contact details are given above.

Use of Google Analytics

reno-reno.pl / renodoors.eu / renotueren.de uses Google Analytics, a web analytics service provided by Google Inc, which provides us with information about how you use our website. This information is generated with a cookie stored on your device. This means that information transferred by a cookie stored on your device can be forwarded to Google Inc. However, since the IP anonymization mechanism is active on this website, your IP address will be shortened within the member states of the European Union and your full IP address will only be passed on to Google Inc. in exceptional cases. Google Analytics helps us evaluate your use of our website and compile reports on website activity and offers a number of other websites and internet-related services.

To bypass Google Analytics, you can download and install a browser plug-in and activate it each time you visit this website in the future. The plugin is available here: http://tools.google.com/dlpage/gaoptout?

As an alternative to this browser plug-in, you can also click on this link, which installs a so-called opt-out cookie file on your device. To delete them again, you have to click on the link again.

Use of Facebook pixels

reno-reno.pl / renodoors.eu / renotueren.de uses Facebook Pixel, a web analytics service provided by Facebook Inc, which provides us with information about how you use our website. This information is generated with a cookie stored on your device. This means that information transferred by a cookie stored on your device can be forwarded to Facebook Inc. However, since the IP anonymization mechanism is active on this website, your IP address will be shortened within the member states of the European Union and your full IP address will only be passed on to Facebook Inc. in exceptional cases. Facebook Pixels helps us evaluate your use of our website and compile reports on website activity and offers a number of other websites and internet-related services.

To avoid Facebook Pixels, you can download and install a browser plug-in each time you visit this website in future, which is available here: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

As an alternative to this browser plug-in, you can also click on this link, which installs a so-called opt-out cookie file on your device. To delete them again, you have to click on the link again.

Retargeting

We use retargeting technology on our website to offer you added value. Retargeting enables us to address internet users who have shown interest in our shop and / or our products in the past by means of targeted advertising on the websites of our partners. We believe that personalized, interest-based advertising is more interesting than non-targeted advertising. These target group-specific advertisements are displayed on the websites of our respective partners based on cookie technology and an analysis of the previous use of the Internet by visitors. This form of advertising is completely pseudonymous. A combination of usage profiles with your personal data does not take place. By using our website, you agree that cookies are used to collect, store and use your user-related data. After your browser session has ended, your data will be stored in cookies so that can be called up when returning to the website. You can revoke this consent at any time with immediate effect by setting your browser so that it does not accept cookies. The legal basis for our use of retargeting technology is Article 6 (1) p. 1 (f) of the GDPR.

Use of Hotjar

Our website and app use Hotjar, Inc. technology. This means that we collect user data from anonymized profiles. This can also include cookies. These profiles are used to analyse visitor behaviour and to improve and adapt our offer. The data collected as part of a profile will not be merged with the user’s personal data without the express, prior consent of the user.

You can unsubscribe from Hotjar analysis tools at any time by clicking on this link and following the instructions.

Integration of the Trusted Shops Trustbadge

After placing an order, the Trusted Shops seal of approval is integrated into this website in order to display our Trusted Shops certification mark for buyers and any reviews that may have been collected, as well as the Trusted Shops product range.

This serves to protect our legitimate interests in the optimal marketing of our offer, which predominate in the context of a balancing of interests. The Trustbadge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str.15C, 50823 Cologne.

When the Trustbadge is called up, the web server automatically saves a so-called server log file, which e.g. contains your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access. This access data is not evaluated and is automatically overwritten at the latest seven days after the end of your visit to the site.

Further personal data will only be transferred to Trusted Shops if you decide to use Trusted Shops products after completing an order or if you have already registered for use. In this case, the contractual agreement between you and Trusted Shops applies.

What are cookie files?

We understand cookie files to mean all IT data, in particular text files that are stored on your devices and are used to optimize your use of websites. These files allow us to identify your device and display the website according to your individual preferences. Cookie files usually contain the name of the website from which they originate, the time they were saved and a unique number.

What are cookie files used for?

Cookie files are used to optimize the content of our website and to adapt it to your preferences. They are also used to generate anonymous, aggregate statistics that help us understand how you use our website, which in turn enables us to improve the structure and content without personally identifying you.

Which cookie files are used?

There are generally two types of cookie files: “session” and “persistent”. The first is a temporary file that remains on your device until you log out of a website or exit your browser. “Persistent” files remain on your device for the entire time that is set in the parameters of cookie files or until you delete them manually.

Cookie files used by our partner websites are subject to their own privacy policies.

Cookie files can be divided into the following categories:

A. types of cookies related to the need to offer a service:

  • Necessary: These are essential for the proper functioning of the website or the functions you want to use.
  • Functional: These increase the function of our service. Without them, certain functions will not work properly and the website will not be tailored to your preferences.
  • Business: You realize the business model on the basis of which the website is made available. Blocking does not make the entire service inaccessible, but it can affect the experience. Advertising cookies fall into this category.

B. depending on the length of time a cookie file is stored on your device:

  • Season cookie files: These files record the time the website is used by the browser (session). They can be deleted after session closing or deletion.
  • Persistent cookie files: These are not deleted after deleting or closing the browser session and, depending on the website settings, remain on your device for a specific or indefinite time.

C. depending on the source / administrator of the service that manages cookie files:

  • First-party cookie files: files that come from the owner of the website visited.
  • Third-party cookie files: files that come from external entities whose components have been activated by the owner of the website.
  • Warning: Cookie files can be activated by an administrator using scripts, as can components that are located on partner servers in other locations and in different legal systems. In these cases, other standard cookie file policies may exist.

D. depending on their purpose:

  • Service configuration: make it possible to provide functions and services on the website.
  • Security and reliability of the service: enable the performance of the service to be checked, authenticated and optimized.
  • Authentication: Inform when a user is logged in so that the website can display the correct information and functions.
  • Session status: Encrypt information about how a user uses the website. This can include: frequently used websites and displayed errors. Cookie files that are used to encrypt the “session status” help to improve the service.
  • Processes: Enables the website and its functions to operate efficiently.
  • Advertisements: Represent advertisements that are more attractive to users and more valuable for advertisers and publishers, as well as for the personalization of advertisements. This also applies to the display of advertising outside of the website.
  • Localization: They make it possible to adapt the information presented according to the location of the user.
  • Analysis, research and review of views. This enables website owners to better understand users’ preferences, and allows analysis to improve and develop products and services. As a rule, the owner or the analysis company of the website collects anonymous information and processes data about trends without identifying personal data.

E. types of cookies that affect user privacy:

Harmless: These cookie files are necessary for the proper functioning of the website, but do not track user behavior.

Exploration: Used to track users, but does not cover information that enables identification.

Do cookie files contain personal data?

Possible answer (depending on the company and the chosen policy):

a) personal data collected with the help of cookie files may only be recorded in order to perform certain functions for the user. This data is encrypted in a way that does not allow unauthorized access.

b) cookie files are small text files that websites transfer to user devices (computers, smartphones, etc.). They are only used to better adapt the website to the individual needs of users. They do not contain any personal data.

How can cookie files be rejected / deleted?

There are two ways to delete cookie files on your computer:

First, go to your browser settings and check which cookie files are installed, then delete them.

Apple Safari: Settings> Safari> Clear history and website data

Google Chrome: Privacy> Settings> Content Settings> All Cookies and Website Data> Clear All

Internet Explorer: Settings> Internet Options> General> Browsing History> Settings> Temporary Internet Files and History Settings> View Files

Mozilla Firefox: Tools> Options> Privacy> Clear Cookies

You can also set your browser to block cookie files or to warn you every time one is installed. The settings vary depending on the browser. Instructions for the cookie files can be found in most browsers in the “Help” menu.

The behavior of browsers can be set separately on all devices you use. You can also find detailed information about changing the settings in different browsers here.