Delivery

Shipping costs

Shipping is free if the order contains the doors. In case you purchase only handles or accessories there is an additional cost of 20 EUR.

PRODUCT SHIPPING METHOD ESTIMATED DELIVERY TIME TOTAL SHIPPING COST
doors courier 6-8 weeks free
handles, accessories courier 4-6 days 20 EUR

PRODUCT doors handles, accessories
SHIPPING METHOD courier courier
ESTIMATED DELIVERY TIME 6-8 weeks 4-6 days
TOTAL SHIPPING COST free 20 EUR

Shipping destinations

We deliver all EU countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden, also Norway.

How are the doors delivered?

STEP 1 - Registration

When the door is manufactured and forwarded for shipment, you will receive information along with the shipment tracking code. Now the door waits to be picked up by a courier.

STEP 2 - Collection

The door gets picked up by the courier, and then a date for delivery to you is arranged. Usually delivery takes 2 days, but may take up to 5 days. If the indicated date does not suit you, you will have the option to change it once. This can be done by contacting the courier directly.

STEP 3 - Transport

The door is on its way to you! You can keep track of where they are based on the information from courier. As part of the e-mail / sms notification system, you will be up-to-date with the delivery time and in contact with the couriers.

STEP 4 - Delivery

The courier will deliver the package to the door, but will not bring it inside. It is important, that 2 people are present at the time of delivery to bring the package home. The door can weigh up to 70 kg, depending on the selected model.

Please check the parcel in the presence of the courier, especially when the subject of the order is the door. If the parcel is damaged, you should refuse to accept the parcel and write a protocol describing the defects on the form provided by the courier. Additionally you should prepare photographic documentation. The lack of the protocol may result in the complaint refusal.

If the parcel has no visible signs of damage, we recommend that you always check the contents of the parcel in the presence of the courier. You should unpack the parcel and check whether the Subject of the Order complies with the order placed and whether it has any signs of damage. In the event of non-compliance or damage, a protocol should be filled in and signed by the courier.

STEP 5 - Complaints

If the product is defective or damaged, make a claim. In order for us to deal with your complaint as quickly as possible, please first contact our customer service using the complaint form. Attach the photo and the courier's protocol to the form. The complaint form can be found here: Complaints and returns

How are products other than doors delivered?

STEP 1 - Registration

When the package is prepared and forwarded for shipment, you will receive information about it along with the shipment tracking code. Within 24 hours, a courier will collect the parcel, and it will be on its way to you.

STEP 2 - Delivery

Delivery usually takes place 2 or 3 days after the parcel is picked up, but can take up to 6 days. You will receive information from the courier when the delivery is scheduled. If you are not satisfied with this date, you can change the delivery date by contacting directly the courier.

Please check the parcel in the presence of the courier. In the event of any defects in the packaging - tearing of the packaging, distortion of a long element (track), please refuse to accept the parcel and write a protocol describing the defects on the form provided by the courier. Additionally, you should prepare photographic documentation. The lack of the protocol may result in the complaint refusal.

If the parcel has no visible signs of damage, we recommend that you always check the contents of the parcel in the presence of the courier. You should unpack the parcel and check whether the Subject of the Order complies with the order placed and whether it has any signs of damage. In the event of non-compliance or damage, a protocol should be filled in and signed by the courier. The lack of the protocol may result in the complaint refusal.

STEP 3 - Complaints

If the product is defective or damaged, make a claim. In order for us to deal with your complaint as quickly as possible, please first contact our customer service using the complaint form. Attach the photo and the courier's protocol to the form. The complaint form can be found here: Complaints and returns